3. Using Emotion to Communicate Better, with Aideen Gallagher

Aideen Gallagher

If you want to learn how to be a better communicator, then you’ve come to the right place! On this week’s episode of The Communicator podcast, I’m speaking with Aideen Gallagher. Aideen is author of the #1 Amazon Best Selling book - The Manual Handling Revolution, and her experience working in the mental health and occupational fields has taught her plenty on the subject of communicating.

In this episode, we dig deep into the nuances of communication and everything that Aideen has learned throughout her career. She shares with me some of her most touching stories, life lessons and tips, and she outlines her keys to successful communication. I enjoyed the conversation enormously, and I’m sure that you will too.

Listen to the full podcast to hear all of the above, plus things like:

  • The backstory of Aideen’s career
  • The physical aspects of communication
  • Examples of the bad news Aideen often has to give
  • Why people ignore cues from others
  • How to identify grief
  • How to break hard news
  • Aideen’s top communication tip
  • How to connect with people in a short period of time
  • The power of using someone’s name
  • The value of having time parametres for communication
  • Relationship-building, and what a ‘therapeutic’ relationship is
  • How to open channels with people
  • Why avoiding an impositional communication style is a good idea
  • The wisdom in being ‘hard on the problem and soft on the person’


The Manual Handling Revolution